Order Help
Browse our catalog, select your preferred saree or ethnic outfit along with color and blouse options, and click "Add to Bag". Proceed to Checkout to enter your delivery address and complete payment.
Once dispatched, you will receive an SMS and email notification with your AWB tracking link. You can also view live tracking updates under your account dashboard.
Yes, orders can be canceled prior to dispatch by contacting support. Once the item has been shipped, standard return rules apply after delivery.
Address changes can be updated within 4 hours of placing your order by contacting support. Once handed to courier partners, address alterations depend on courier capabilities.
Product Help
Use our category navigation, fabric filters (Banarasi Silk, Organza, Georgette, Chanderi), and color swatches to find the perfect saree for your occasion.
We shoot all products under studio studio lighting to ensure maximum color accuracy. Slight shade variations may occur due to device screen settings and handcrafted dye batches.
Product availability is displayed in real-time on product detail pages. Items marked "In Stock" are available for immediate dispatch.
If an item is out of stock, you can click "Inquire via WhatsApp" on the product page or request a restock alert to be notified when artisan looms produce new units.
Payment Help
We accept all major Credit Cards, Debit Cards, Net Banking, UPI (Google Pay, PhonePe, Paytm), NetBanking, and Cash on Delivery (COD) for eligible domestic orders.
If a payment fails but money is debited from your account, banks automatically reverse the charge within 3–5 business days. You can also re-try payment via Checkout.
Upon successful payment, an instant order confirmation screen will display your Order ID, and a confirmation receipt will be sent to your email.
Returns & Refunds
Submit a return request by emailing customer support with your Order ID. For complete instructions, visit our Return Policy page.
Refunds are initiated within 48 hours of quality inspection of returned items and credited to your original payment method within [Refund Timeline].
Yes, exchanges for color variants or alternative sarees of equal value are permitted within our eligible return window, subject to stock.
Shipping
Domestic shipments take estimated [Delivery Time]. Check our Shipping Info page for regional transit timelines.
Yes! We ship to selected international destinations including the US, UK, Canada, UAE, and Australia.
Click your tracking link in the dispatch email/SMS or enter your AWB tracking code on our courier partner portal.
Account
Click on the Account icon in the top header, select "Sign Up", enter your email and phone number, and create a password.
Click "Forgot Password" on the login screen, enter your registered email address, and follow the password reset link sent to your inbox.
Still Need Help?
Our customer experience team is available to assist you with any questions or custom saree inquiries.