1. Return Eligibility
We want you to love your purchase. If you are not completely satisfied with your order, items may be returned within [Return Period] from the date of delivery provided they meet our eligibility criteria.
2. Eligible Items
To qualify for a return or exchange, items must be:
- Unworn, unwashed, and in their original, pristine condition.
- Accompanied by all original tags, saree covers, and authenticity brand labels intact.
- Returned in original protective packaging.
3. Non-Returnable Items
The following categories are strictly non-returnable and non-refundable:
- Custom-stitched blouse orders and custom fall/edging saree alterations.
- Clearance and Final Sale promotional merchandise.
- Items damaged through improper handling, ironing, or dry cleaning after delivery.
4. Damaged or Incorrect Products
In the rare event that you receive a damaged, defective, or wrong item, please notify us within 48 hours of delivery with photo/video evidence. We will arrange a free replacement pickup immediately.
5. Return Process
Follow these steps to submit a return request:
- Email our support desk at [Support Email] with your Order ID and reason for return.
- Once approved, our courier partner will schedule a reverse pickup from your delivery address.
- Ensure the item is securely packed to avoid transit damage during pickup.
6. Refund Process
Upon receiving and inspecting the returned item at our quality hub, approved refunds will be credited back to your original payment method within [Refund Timeline].
7. Exchange Policy
Exchanges are subject to stock availability. You can exchange your item for a different color or size variant of equal value by raising an exchange request through support.
8. Contact Support
For questions regarding returns or assistance with an ongoing return request, contact us at:
Email: [Support Email]